Refund policy

Crystal Palace Lighting offers a refund for change of mind for those purchases made either online or in-store within 7 days of receiving the product. Crystal Palace Lighting will refund the full cost of the product only, and withhold the amount equal to the freight charge to your delivery address.

In order to obtain a full refund, these conditions must be met:

The product(s) have not been installed
The product(s) must be in a re-sell-able condition
The packaging for the product(s) must be undamaged and in a re-sell-able condition
The lights need to be returned to our Crystal Palace Lighting within 7 days. Returns via courier are at customer’s expense.
If the product(s) are in re-sell-able and working condition, Crystal Palace Lighting will refund the full amount of the product price, less any courier costs.

If the product(s) / packaging are not in a re-sell-able condition, Crystal Palace Lighting will refund only for the purchase price of the light, and charge a 20% restocking fee (of the total sales amount). All conditions outlined above must be met to obtain part refund.

For ANY returns within the 7-day policy:
- Subject to approval and in conjunction with conditions above, if requested, a refund will be given (less amount for freight) for change of mind. Exchanges welcome. Customer is liable for any extra costs associated with exchanging a product.

For ANY returns outside the 7-days, but within 1 month of receiving:

- Subject to approval and in conjunction with conditions above, 25% re-stocking fee will be charged and any amount remaining is for credit note or used towards an exchange only. Customer is liable for any extra costs associated with exchanging a product.

For ANY returns after 1-month but within 3 months

- Subject to approval and in conjunction with conditions above, a 40% re-stocking fee will be charged and any remaining amount is for a credit note or used towards an exchange only.

ANY RETURNS EXCEEDING 3+ MONTHS ARE NOT ENTITLED TO ANY REFUND, RETURN OR EXCHANGE FOR CHANGE OF MIND. Any apparent faults that are discovered within the warranty period are subject to approval by Crystal Palace Lighting.

If the lights have been installed or are damaged during / after installation, Crystal Palace Lighting will not refund under any circumstances; for change of mind.
Return address:

Crystal Palace Lighting 39 Scoresby Road Bayswater Vic 3153