Terms of sale

Before you install:
Please ensure correct product has been supplied, and you are satisfied with quality and design prior to installation. No refunds or exchanges will be given for change of mind once installed.
Please check the product(s) for any scratches / dints / surface imperfections. Once they have been installed, Crystal Palace Lighting cannot refund for surface damaged products.
Please check that you have all necessary parts (refer to instructions)
Please ensure you have a licensed electrician who can provide you with a Certificate of Electrical Safety for any service issue to be assessed.
All orders require full payment before shipment.
All back orders require a minimum 50% deposit in order to be processed and subsequently back ordered.
Customers are entitled to a change-of-mind within the lead-time for items that are placed on back order, a restocking fee may apply if the order has already been placed with the total order.
Special order deposits are non-refundable for change of mind or cancellations
Products may differ from those pictured on the website due to natural variations in colour/finish and scale of the image.

To the extent permitted by law, Crystal Palace Lighting:

Limits its obligations and liability for the replacement or refund of the purchase price of any goods to its obligations under the Act;
Crystal Palace Lighting is not liable for any contingent, consequential or punitive damages arising in a way whatsoever in relation to the use of any goods; and
Is not liable for any claim, loss or expense incurred by any person resulting from the delivery, non-delivery or return of any goods.
Custom Orders:

**Project lighting made to specific specifications will be considered only to the long term industry standard of a 40% restocking fee.Only at the discretion of management. So choose wisely..